System Vaccination Operation Centre (SVOC)

Following the reduction in incident level nationally, Midlands Regional Operations Centre (MIDSROC) and various regional Incident Coordination Centres (ICCs) have reviewed their operating hours and reporting structures to reflect current status, whilst also allowing some respite should a further COVID Wave arrive later in the year.

In consideration of this, and in line with the actions that MIDSROC and Staffordshire and Stoke-on-Trent STP ICC have taken, Staffordshire and Stoke-on-Trent System Vaccination Operations Centre will have the following operational hours:

Monday – Friday 08.30 – 18.00
Saturday – Sunday 09.00 – 17.00

The above changes will be effective as of Saturday 10 April 2021.

If you have a C19 Vaccination Programme related query please email:

If your query cannot be addressed by SVOC, it will be sent to the relevant C19 Vaccination Programme Lead for a response.

As the programme gathers pace, SVOC will also be the single point of contact for submission of any data and reporting returns from primary care vaccination sites.

SVOC is in daily communication with Regional Vaccinations operation centre.

For other issues relating to Covid-19 but not to the vaccination programme, please continue to send your queries to: