System Vaccination Operation Centre (SVOC)

To support planning and deployment of the C19 Vaccination programme a Staffordshire and Stoke-on-Trent Vaccination Operations Centre (SVOC) has been established. SVOC’s prime purpose is to provide a single point of contact for the co-ordination of the high level of communications that the system is dealing with as part of the vaccination programme.

In line with planned operating hours of vaccination centres, SVOC is manned 8am to 8pm 7 days a week. If you have a C19 Vaccination Programme related query please email:

If your query cannot be addressed by SVOC, it will be sent to the relevant C19 Vaccination Programme Lead for a response.

As the programme gathers pace, SVOC will also be the single point of contact for submission of any data and reporting returns from primary care vaccination sites.

SVOC is in daily communication with Regional Vaccinations operation centre.

For other issues relating to Covid-19 but not to the vaccination programme, please continue to send your queries to: